LogPlot Support Policy
Click on a link below to view options for LogPlot support policy:
If you have purchased a different product from us, please review the manual for the developer’s contact information. If you are unable to find any contact information then please contact RockWare, we would be happy to supply you with the contact information of the developer.
RockWare Software Technical Support
Technical Support is offered for Single, and Network licenses for the LogPlot software. Users of valid licenses may receive free technical support by email from 9 a.m. to 4 p.m. (US Mountain time zone) Mon – Fri, excluding standard US holidays.
Email inquiries should be sent to firstname.lastname@example.org and include the name of the program you are using, the revision date of the program and your license’s registration number (displayed in Help | About), your contact information, and a thorough description of the problem.
Technical support topics include answering questions about the functionality of the software, correcting problems resulting from user error, and providing advice on system related issues such as connecting to other software or troubleshooting program errors. For extended support beyond these issues, you can post to public internet forums or arrange for consulting.
Rates for on-site technical sessions are negotiable. Please call for pricing and reservations.
Once a license is 2+ versions out of date, email support and activation codes are discontinued.
As of April 1, 2016 we are no longer providing any technical support or license activation for LogPlot2005, LogPlot2003, LogPlot2001, or earlier versions.
RockWare Software Maintenance
Maintenance is offered for Single and Network licenses for the LogPlot8 software. New purchases of LogPlot8 include one year of maintenance. Maintenance includes the support options listed above, as well as 30 minutes of phone support, software updates (new features and bug fixes) which we post ~ monthly, and upgrades to new versions.
After the expiration of the 12 month period, maintenance can be renewed for a fee. If you choose not to renew, you may continue to use the last revision of the software released prior to the maintenance expiration date. You will be eligible for technical support via email, under the terms described in the above section. You will not be able to obtain bug fixes, new features, or new versions.
Upgrades from LogPlot8 to new versions are only offered under this maintenance plan and cannot be purchased separately.
You may renew maintenance at any time by paying the annual maintenance fee plus any maintenance fees not paid since the maintenance term expired. If you renew on time (before your maintenance lapses) the annual fee is 15% of the price of a new license of the software at the time of renewal. If your maintenance has lapsed the rate is 18% (effective August 1, 2019).
LogPlot Support Forum
The LogPlot Support Forum is an independent group of users who share comments and results and answer questions of general interest. This is the best place to start for software support.
The group also serves as a bulletin board for posting announcements, bug notices, patches, and other current information about the LogPlot software.
Visit the LogPlot Support Forum!