Each Single License or individual seat of a Network License of RockWorks is offered with thirty (30) minutes of telephone support free of charge, for six months from date of purchase. After 30 minutes or 6 months, support is $2.00 per minute ($120/hr).
Phone support is available for RockWorks from 9 a.m. to 4 p.m. (U.S. Mountain Time zone) Mon - Fri, excluding standard U.S. holidays. Please call (303) 278-3534 to receive phone support for RockWorks™. Please supply:
- The name of the program that you are using (e.g. RockWorks17)
- The revision of the program (e.g. 2016.1.7). In RockWorks this is typically listed in the lower-right corner of the program window.
- Your license registration number (e.g. RW17CS9999). The RockWare support staff will note the amount technical support you have used and notify you when your technical support has expired or been used up
- A thorough description of the question or problem. ("It doesn't work" does not qualify as a thorough description.)
- Your contact information.
Rates for on-site technical session are negotiable. Please call for pricing and reservations.