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RockWare
US: 800.775.6745 |
General: 303.278.3534  
Fax: 303.278.4099  
Europe: +41 91 967 52 53 |
Support > Support Policy 

RockWorks Support Policy

RockWare offers the following support options for RockWorks:

If you have purchased a different product from us, please review the manual for the developer's contact information. If you are unable to find any contact information then please contact RockWare, we would be happy to supply you with the contact information of the developer.


Email Support

Each Single License of RockWorks comes with free email support.  Network license email support is limited to designated individuals.  Email support is offered from 9 a.m. to 4 p.m. (U.S. Mountain Time zone) Mon - Fri, excluding standard U.S. holidays.

Send your inquiry to tech@rockware.com.  Please include:

  • The name of the program that you are using (e.g. RockWorks15)
  • The revision of the program (e.g. 2009.10.8). In RockWorks this is typically listed in the title bar at the top of the program window.
  • Your license registration number (e.g. RW15CS9999)
  • A thorough description of the question or problem.  ("It doesn't work" does not qualify as a thorough description.)
  • Your contact information.


Phone Support

Each Single License or individual seat of a Network License of RockWorks is offered with thirty (30) minutes of telephone support free of charge, for six months from date of purchase. After 30 minutes or 6 months, support is $2.00 per minute ($120/hr).

Phone support is available for RockWorks from 9 a.m. to 4 p.m. (U.S. Mountain Time zone) Mon - Fri, excluding standard U.S. holidays. Please call (303) 278-3534 to receive phone support for RockWorks™.  Please supply:

  • The name of the program that you are using (e.g. RockWorks15)
  • The revision of the program (e.g. 2009.10.8). In RockWorks this is typically listed in the title bar at the top of the program window.
  • Your license registration number (e.g. RW15CS9999).  The RockWare support staff will note the amount technical support you have used and notify you when your technical support has expired or been used up
  • A thorough description of the question or problem. ("It doesn't work" does not qualify as a thorough description.)
  • Your contact information.

Rates for on-site technical session are negotiable. Please call for pricing and reservations.


RockWorks Support Forum

The RockWorks Support Forum is an independent group of users who share comments and results and answer questions of general interest. This is the best place to start for software support.

The group also serves as a bulletin board for posting announcements, bug notices, patches, and other current information about the RockWorks software.

Visit the RockWorks Support Forum!


Web Support

Web support for RockWorks is provided free of charge - just use the links displayed in the menu bar to the left to access Case Studies, FAQ, and more.




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