Technical Support is offered for Subscription (Annual), Single, and Network licenses for the RockWorks software. Users of valid licenses may receive free technical support by email from 9 a.m. to 4 p.m. (US Mountain time zone) Mon - Fri, excluding standard US holidays.
Email inquiries should be sent to email@example.com and include the name of the program you are using, the revision date of the program and your license's registration number (displayed in Help | About), your contact information, and a thorough description of the problem.
Technical support topics include answering questions about the functionality of the software, correcting problems resulting from user error, and providing advice on system related issues such as connecting to other software or troubleshooting program errors. For extended support beyond these issues, including external database setup and advice on modeling parameters, you can post to public internet forums or arrange for consulting.
Rates for on-site technical sessions are negotiable. Please call for pricing and reservations.
Once a license is 2+ versions out of date, email support and activation codes are discontinued.
We no longer provide any technical support or activations for RockWorks14. RockWorks2006, RockWorks2004, or earlier versions.