Maintenance is offered for Single and Network licenses for the RockWorks software. New purchases of RockWorks17 include one year of maintenance. Maintenance includes the support options listed above, as well as 30 minutes of phone support, software updates and bug fixes, and new version upgrades.
After the expiration of the 12 month period, maintenance can be renewed for a fee. If you choose not to renew, you may continue to use the last revision of the software released prior to the maintenance expiration date. You will be eligible for technical support via email, under the terms described in the above section. You will not be able to obtain bug fixes, new features, or new versions.
Upgrades from RockWorks17 to new versions are only offered under this maintenance plan and cannot be purchased separately.*
You may renew maintenance at any time by paying the annual maintenance fee plus any maintenance fees not paid since the previous maintenance term expired. Unless otherwise stated, the maintenance fee is 15% of the price of a new license of the software at the time of renewal.
(* Feature level upgrades can be purchased separately, such as from RockWorks17 Standard to RockWorks17 Advanced, by paying the difference in price. Upgrades to RockWorks17 can also be purchased from RockWorks2006, RockWorks14, RockWorks15, and RockWorks16. Contact RockWare for pricing.)