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cmhodges

Invalid unlock code

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I am running both RW 14 and RW 15 on my desktop. I've kept RW 14 because it can produce editable pdfs from the Rockplot2D utility. Both ran concurrently (but I only opened one at a time) just fine until I tried to add another video card to set up three monitors in early Sept, and then I got the first "invalid unlock code" message. I managed to convince RW support that I wasn't trying to install RW15 on a third machine and things went well with a new unlock code. Later, I realized 3 monitors was overkill, removed one of the video cards, and decided to install an usb port card while the machine was open. Now I get the invalid unlock code message again. RW14 opens and runs just fine. I'm curious why RW15 thinks it's on a new machine when cards in the PCI or PCIe slots are swapped out while RW14 hums along just fine. Some kind of resource conflict at startup?

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From what you described you shouldn't have gotten this message but when it comes to computers there's always a reason. We just don't know what it is. I'm sending you a diagnostic program that should give us some clues as to what happened. I suggest that you email or phone in a request for a new unlocking code after running the diagnostic.

Sorry for the inconvenience. We'd rather do away with the hassle of unlocking schemes (its a bother for us and the customers) but unfortunately it's a necessity.

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