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Alison

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  1. Alison

    Gridded Topo

    Hi Craig, Here is a link to our client upload site: https://www.rockware.com/upload-for-rockware/ You may need to zip up the DXF file to get it to go through. Best Regards, Alison
  2. Alison

    Gridded Topo

    Craig, We'd be happy to take a look. Please send the DXF file over to tech@rockware.com along with information about the coordinate system you using, units, etc. Thanks, Alison
  3. Alison

    Gridded Topo

    Also, here is a KMZ file that I find really handy showing all of the State Plane zones. I often plot some Lat/Longs from my project along with this just to confirm that I'm using the correct zone.USA_State_Plane_Zones_NAD83.kml
  4. Alison

    Gridded Topo

    Are you seeing this shift when you export to Google Earth? If so, then yes, I think I would try reassigning the coordinate system in your project through the Coordinates tab. Unless you are working with some coordinates in your project that are in different units or a different coordinate system, I don't think you should need to re-scan your data to re-establish project dimensions.
  5. Vincent, Unfortunately, I am not able to reproduce this problem using our Sample dataset. Could you please contact tech@rockware.com with your menu settings? This might help us diagnose what the problem is. To create an RwMenu file, go to File|Export|I-Text and then click the Settings button in the upper right corner of the menu. Use the Save Current Menu Settings button to save the file. Best Regards, Alison
  6. Alison

    Gridded Topo

    Craig, The Spatial Filter tools at the top of the window will exclude data from the mapping calculations, but will not limit the extents of the grid. If you have a polygon that defines the extents of the xyz data, then you should turn on the Polygon clipping options during grid creation. Here, you can have the program create a polygon (using the Automatic settings), or reference a polygon file or table. You can set the grid cells outside of the polygon to null, so the contour lines in the map will not extent outside of the dataset area.
  7. We recommend that users take a look at this new forum posting before following the instructions above: It appears that the installation of a patch posted on the RockWare website (related to a known bug in RockPack) may also fix this issue.
  8. Users have reported a DLL error running the Safety Factor Calculations in RockPack III on a Windows 10 64-bit computer: Class not registered. You need the following file to be installed on your machine. MSSTDFMT.DLL. This is a DLL which is apparently not installed with newer versions of Windows, and it is required by RockPack III. We have found that one easy solution to this problem is to install the RockPackIII Plane2Beta Patch, which is described on the RockPackIII support page: https://www.rockware.com/product/rockpack-iii/#tab-in8sync_rockware_support The patch was originally designed to resolves some known errors in the PLANE failure calculations when metric units are used. We have found that it also seems to install this missing DLL. If you run into this problem and the installation of the patch does not resolve this, please contact tech@rockware.com.
  9. Craig, I'm sorry you are having this problem. My guess is that this has something to do with your menu setting. Unfortunately, access violations can be hard to diagnose without looking at the data and menu settings. If you are willing to send us your project, we will take a look at it as soon as we can. To do this, you could simply zip up your project folder, removing any files that are not applicable to this problem. You can send this to tech@rockware.com. Best Regards, Alison
  10. Vincent, I suspect that you need to change one of these columns to be hung off of the Collar Elevation datum, rather than the Elevation datum. This would be set at the top of the data table in the Borehole Manager database. If you continue to have problems, please feel free to send us your project (to tech@rockware.com) and we will take a look. Best Regards, Alison
  11. Kaitlin, Thanks for posting the image and detailed explanation! RockWorks really relies on data (non-detects or low measured concentrations) to delineate contamination. The program does not include any tools for predicting where contamination might end. Here are a few additional thoughts on this: 1. Vertically, contamination is often delineated by geology - either by a bedrock surface or perhaps a confining layer. If a geologic feature limits contamination vertically, you could use a stratigraphy surface as a lower "Subface" surface during modeling. 2. If you don't have sufficient data to delineate contamination laterally, you might consider using a distance filter or a polygon during modeling. Some users may also add additional "professional judgement" boreholes to help control the shape modeled contamination. If you continue to have questions, feel free to send an email to tech@rockware.com, along with your dataset. Best Regards, Alison
  12. Dan, We can still take a look at your file. Please go ahead and send it over to tech@rockware.com, along with the version of RockWorks you are using. Best Regards, Alison
  13. Hi Dan, I have tested a multi-tab Excel file using RockWorks17 (Revision 2020.5.6) and an not running into the same problem. After the program loads the XLS or XLSX file, I am given the option to select the worksheet, and the fields are updated. A couple of thoughts: 1. If you are using an older version of RockWorks17, its possible that we added this functionality or fixed a bug after that version was released. If you are able to update the software, that might resolve the problem. 2. I noticed in the screenshot that you are linking to a file on OneDrive. I am not aware of problems with this, but you might try moving the file to a non-synched location just to make sure that the program is having a hard time accessing a file that is also being actively synched. If you continue to have problems, feel free to reach out to our tech support team at tech@rockware.com. We may want to take a look at your XLS file once we've determined that this is not related to the use of an older version of the software or to synching on OneDrive. Best Regards, Alison
  14. You can disable the chemistry portion of the model by unchecking Enable Reactive Transport. This is an option under the Properties|Global Properties menu in PetraSim. I think this changes MOPR(1) to 2, but you should check this to confirm the setting. Please see the TOUGHREACT v3.32 "QuickRef" PDF for a description of this.
  15. Please go ahead and email your SIM file to tech@rockware.com and we will take a look. If you have not tried running your model without the chemistry, please do this first. This should hopefully help you determine if the problem is with the flow portion of the model, or the chemistry.
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